FAQs

CHECK OUT THE LIST OF MOST FREQUENTLY ASKED QUESTIONS:

If you need to change your internet package, phone package, or your bundle, simply call our SUPPORTteam. Gather your account details before calling our support team.

Click here to see the latest offers from Buzzmax.

If you need to update your billing address information, simply call our SUPPORT team and let them know your new billing information.

You can also use our ticket form to SUBMIT a formal ticket regarding any account changes.

At the current time, we only have pre-authorized credit card payment option available. Your credit card will be automatically charged by your monthly plan plus applicable taxes on your bill date. If you miss a payment due to insufficient funds or any other reasons, you will need to contact our billing department. Once a payment is made, your account is back online and your services will resume.

Note that if you are late in making your bill payment, you will still have to pay for the full month in order to resume your services. We do not have any pro-ration at the current time.

Please note this is a pre-paid service. If you miss a payment, we will suspend or terminate your services.

Credit card information on your account can be updated by calling our SUPPORT team. Have your credit card handy when calling.

BUZZMAX.CA wants all of our customers to get the best service, to be free to communicate without limitations and with the best possible conditions. To ensure that all of our customers are able to enjoy optimal service, we have a FAIR USAGE POLICY that applies to the Internet & Phone services you use both on and off the BUZZMAX.CA network.

  • Connect your computer directly to your modem with an Ethernet cable and try to browse websites.
  • If you can browse the internet using an Ethernet cable, follow the guidelines below to fix your Wi-Fi.please contact our SUPPORT team.

Reboot your modem:

  • At times, the connection between your modem and your computer is lost. In order to gain connectivity again, reboot your modem. Unplug the power cable from your modem, wait 30 seconds then plug the power cable back to your modem. You should also reboot your computer(s) and test the connection after rebooting.
  • Turn off your wireless settings on your computer and turn them back on.

If you are still having connectivity issues, please contact our SUPPORT team.

Your internet will be installed on one of the three timeframes/dates that you submitted. Keep in mind there are factors outside of our control that may prevent your internet services being installed at the timeframe/dates you requested.

Your billing cycle will commence once the internet services are installed at your home.

INTERNET INQUIRIES:

The lights on your modem represent various connections that are working when you are connected to the internet:

DSL Light = when solid color, represents that you are connected to the DSL line

Internet Light = when solid color, represents that the connection between you, the DSL line, and your ISP (Buzzmax) is active

Internet light = when flashing, represents that you are sending information and receiving information

Ethernet light = when solid color, represents a Ethernet connection is in use

Wireless light = when solid color, represents that a Wi-Fi connection is in use

Rebooting your modem will resolve most of the issues:

  • To reboot your modem, unplug the power cable from your modem, wait 30 seconds then plug the power cable back to your modem. You should also reboot your computer(s) and test the connection after rebooting.
  • Connect your computer directly with the modem using an Ethernet cable, disable Wi-Fi. Once connected, test the connection by going on the web browser and going to websites.
  • If you are still having connectivity issues, please contact our SUPPORT team.
  • Connect your computer directly to your modem with an Ethernet cable and try to browse websites.
  • If you can browse the internet using an Ethernet cable, follow the guidelines below to fix your Wi-Fi.please contact our SUPPORT team. our support team.

Reboot your modem:

  • At times, the connection between your modem and your computer is lost. In order to gain connectivity again, reboot your modem. Unplug the power cable from your modem, wait 30 seconds then plug the power cable back to your modem. You should also reboot your computer(s) and test the connection after rebooting.
  • Turn off your wireless settings on your computer and turn them back on.
  • If you are still having connectivity issues, please contact our SUPPORT team.

Rebooting your modem will resolve most of the issues:

  • To reboot your modem, unplug the power cable from your modem, wait 30 seconds then plug the power cable back to your modem. You should also reboot your computer(s) and test the connection after rebooting.
  • Connect your computer directly with the modem using an Ethernet cable, disable Wi-Fi. Once connected, test the connection by going on the web browser and going to websites.
  • If you are still having connectivity issues, please contact our SUPPORT team.

Wi-Fi strength/connectivity issues:

If you are experiencing a low or poor signal, it may be because of the following reasons:

  • Modem is located far away from your computer(s)
    • If your wireless devices are far away from each other, you may experience weak Wi-Fi signals. To fix this issue, re-locate your modem and device closer to each other.
  • Hardware troubleshooting
    • If you are experiencing weak/unstable internet connection, you should reboot your modem. To reboot your modem, unplug the power cable from your modem, wait 30 seconds then plug the power cable back to your modem. You should also reboot your computer(s) and test the connection after rebooting.
  • Ensure there aren’t any extra users using your internet connection
    • You have to ensure that there aren’t any extra users using and slowing down your internet connection. Change the password to your Wi-Fi and double check if any devices are online and using your internet connection.
    • You also have to ensure that there aren’t any applications running that are using too much of your internet. Services like Netflix, peer to peer sharing programs, online games, should be turned off when not in use.
  • Ensure there aren’t any obstructions blocking the wireless connection
    • Wi-Fi signals can be blocked by obstructions such as covers on your modem, cabinets, walls, and other devices.
    • Try to re-locate your modem to a better location in the house
    • You can also change your preferred channels to 1, 6, 9, and 11. By switching to these channels, you can significantly reduce, if not eliminate, any signal issues.
  • Ensure your modem has the latest firmware installed on it
    • Outdated firmware can cause connection issues in your modem. Ensure you have the latest firmware installed on your modem.
    • To check the firmware installed on your modem;
    • Firmware checking steps;
    • To check for the latest firmware available for your modem, click here.

A dry loop (sometimes referred to as Naked DSL) is a phone line that does not have an active dial tone / active service. In other words, there is no active telephone service but the telephone line can be used to provide high-speed.

For more information on dry loop, please visit the following Wikipedia article:

Dry_loop

At the current time, we have selected modems that can be used for our internet services. Customers will need to purchase or rent a modem from us. You will not be able to use your own modem.

Our modems have built-in Wi-Fi capabilities, however if you feel the need to use your own Wi-Fi router, you are definitely able to do so.

Your internet will be installed on one of the three timeframes/dates that you submitted. Keep in mind there are factors outside of our control that may prevent your internet services being installed at the timeframe/dates you requested.

Your billing cycle will commence once the internet services are installed at your home.

INTERNET USAGE AND SPEED:

BUZZMAX.CA wants all of our customers to get the best service, to be free to communicate without limitations and with the best possible conditions. To ensure that all of our customers are able to enjoy optimal service, we have a FAIR USAGE POLICY that applies to the Internet & Phone services you use both on and off the BUZZMAX.CA network.

DLS stands for Digital Subscriber Line. DSL is used to provide internet over the traditional telephone lines. There are two categories of DSL, ADSL (asymmetric digital subscriber line) and SDSL (symmetric digital subscriber line). Difference between DSL and Cable internet is that cable internet connections have shared bandwidth. This essentially results in fluctuating speeds based on the number of users on a particular connection. With DSL, a customer’s speed remains constant and there aren’t any additional users sharing the same bandwidth.

For more information, please visit the following Wikipedia article:

Digital Subscriber Line

ACCOUNTS AND BILLING:

If you need to change your internet package, phone package, or your bundle, simply call our support team. Gather your account details before calling our SUPPORT team.

Click here to see the latest offers from Buzzmax.

If you need to update your billing address information, simply call our SUPPORT team and let them know your new billing information.

You can also use our ticket form to SUBMIT a formal ticket regarding any account changes.

At the current time, we only have pre-authorized credit card payment option available. Your credit card will be automatically charged by your monthly plan plus applicable taxes on your bill date. If you miss a payment due to insufficient funds or any other reasons, you will need to contact our billing department. Once a payment is made, your account is back online and your services will resume.

Note that if you are late in making your bill payment, you will still have to pay for the full month in order to resume your services. We do not have any pro-ration at the current time.

Credit card information on your account can be updated by calling our SUPPORT team. Have your credit card handy when calling.

Invoices for your monthly service will be sent to the email address that you provided us. If you need to change/update your email address that is currently on file, please contact our SUPPORT team.

We are sorry to hear that you want to cancel your services with us. Remember you can cancel your account at any given time. In order to cancel your account/services with us, please call our SUPPORT team.

* Note: -you will not be provided any refunds for partial months. Please cancel your services before your billing date otherwise you will be charged for a full-month. There are no refunds provided to you if you cancel after your bill date/payment.

CHECK OUT THE LIST OF MOST FREQUENTLY ASKED QUESTIONS:

Buzzmax thrives on offering exclusive bundles and amazing promotions. If you feel the need to change your features, you can do so online on your dashboard. However, to make any plan/bundle changes, please call our SUPPORT team.*

* Note certain offers are exclusive for new customers only. Once you change your plan/bundle, you will not be allowed to go back to your previous plan/bundle. You can add/delete features at any time.

Log into your DASHBOARD online. You can set up your voicemail greeting online.

If you have forgotten your voicemail password, you will need to contact our SUPPORT team to have your password reset.

Buzzmax thrives on offering exclusive bundles and amazing promotions. If you feel the need to change your features, you can do so online on your dashboard. However, to make any plan/bundle changes, please call our SUPPORT team.*

* Note certain offers are exclusive for new customers only. Once you change your plan/bundle, you will not be allowed to go back to your previous plan/bundle. You can add/delete features at any time.

If you need to update your billing address information, simply call our SUPPORT team and let them know your new billing information.

You can also use our ticket form to SUBMITa formal ticket regarding any account changes.

At the current time, we only have pre-authorized credit card payment option available. Your credit card will be automatically charged by your monthly plan plus applicable taxes on your bill date. If you miss a payment due to insufficient funds or any other reasons, you will need to contact our billing department. Once a payment is made, your account is back online and your services will resume.

Note that if you are late in making your bill payment, you will still have to pay for the full monthin order to resume your services. We do not have any pro-ration at the current time.

Please note this is a pre-paid service. If you miss a payment, we will suspend or terminate your services.

Credit card information on your account can be updated by calling our SUPPORT team. Have your credit card handy when calling.

PHONE SERVICE INQUIRIES:

Check to see if the following items have been corrected/ tested:

  • If you are using a cordless phone, check to see if the hand held has enough battery
  • Ensure the volume is turned up
  • Check to see if you can hear a dial tone
    • If there is no dial tone, try the following :
      • Unplug your phone device power cable, unplug your telephone wire from the modem, wait 1-2 minutes and plug the power cable back and plug the telephone wire back.
  • Check to hear for any static, clicking noises, and other interference on your telephone line
    • If you can hear static noises, try the following:
    • Unplug your phone device power cable, unplug your telephone wire from the modem, wait 1-2 minutes and plug the power cable back and plug the telephone wire back
  • Check to hear if your phone rings by dialing your home phone number from another line
    • If you cannot hear the phone ring, try the following:
      • Ensure the volume if turned up
      • Unplug your phone device power cable, unplug your telephone wire from the modem, wait 1-2 minutes and plug the power cable back and plug the telephone wire back.

If the problem still persists and you have tried all of the above, please contact our SUPPORT team.

Buzzmax thrives on offering exclusive bundles and amazing promotions. If you feel the need to change your monthly plan/bundle or add a feature, please call our SUPPORT team.*

* Note:- Certain offers are exclusive for new customers only. Once you change your plan/bundle, you will not be allowed to go back to your previous plan/bundle. You can add/delete features at any time.

This depends solely on the type of phone that you have. Certain phones only show the number of the person calling while more recent phone devices show both the name of the person and the number. Check with your phone’s manual or the manufacturer to see what type of features are built into your phone.

If you have forgotten your voicemail password, you will need to contact our SUPPORT team to have your password reset.

You can register your phone number on NATIONAL DO NOT CALL REGISTRY to avoid telemarketing/spam callers.

VOICEMAIL:

Log into your dashboard online. You can set up your voicemail greeting online.

To access your voicemail, simply log into your dashboard. You can listen to your voicemails online.

CALLING FEATURES:

Call forwarding allows you to direct calls to another phone number, including mobile phones numbers.

To turn on call forwarding feature on your home phone, do the following:

  • Dial *72, wait for 3 beeps and a dial tone.
  • When you get the dial tone, dial the phone number you want your calls to be forwarded to.
  • Wait for a few seconds and check if there is an answer or if the line is busy
  • If the line is busy, try the above steps again.

To turn off call forwarding feature on your home phone, do the following:

  • Dial *73, wait for 2 beeps
  • After the 2 beeps, hang up the phone.

Buzzmax thrives on offering exclusive bundles and amazing promotions. If you feel the need to change your features, you can do so online on your dashboard. However, to make any plan/bundle changes, please call our SUPPORT team.*

* Note certain offers are exclusive for new customers only. Once you change your plan/bundle, you will not be allowed to go back to your previous plan/bundle. You can add/delete features at any time.

LONG-DISTANCE CALLS:

Here is a list of countries included in the international long distance feature:

Provide list here

Here is a great tool for you to determine the calling code for the area you are calling to:

List of Country Calling Codes

You can top up your account online on your dashboard. Your top-up funds can be used for per minute calling charges when you place a long distance call.

Suggestion:- you can have recurring monthly top-ups in increments. This amount will be automatically charged to your credit card on the date that you set it up for. Automatic charges for top-ups come in the following increments:

  • $5.00
  • $10.00
  • $15.00
  • $20.00

ACCOUNTS AND BILLING:

If you need to change your internet package, phone package, or your bundle, simply call our SUPPORT team. Gather your account details before calling our support team.

Click here to see the latest offers from Buzzmax.

If you need to update your billing address information, simply call our SUPPORT team and let them know your new billing information.

You can also use our ticket form to SUBMIT a formal ticket regarding any account changes.

At the current time, we only have pre-authorized credit card payment option available. Your credit card will be automatically charged by your monthly plan plus applicable taxes on your bill date. If you miss a payment due to insufficient funds or any other reasons, you will need to contact our billing department. Once a payment is made, your account is back online and your services will resume.

Note that if you are late in making your bill payment, you will still have to pay for the full month in order to resume your services. We do not have any pro-ration at the current time.

Please note this is a pre-paid service. If you miss a payment, we will suspend or terminate your services.

Credit card information on your account can be updated by calling our SUPPORT team. Have your credit card handy when calling.

You can view your payment history online on your dashboard. Payment confirmations will be emailed to your once your credit card is charged. If you have any inquiries regarding your account and billing, please contact our SUPPORT team.

Buzzmax.ca Long distance is a high quality service which gives you a freedom of making long distance calls from your home phone, cell phone and even your work phone. What this means is you don't switch your existing long distance carrier. You just register your phone numbers with us and start making phone calls within five minutes.

It's just a three step process which takes less then five minutes to activate your service.

  • You register at our web site by clicking on signup button.
  • Add money by your Visa, Master or Paypal account.
  • Register your phone numbers FROM which you will make your phone calls by clicking on Pinless access buttons.

Once you go through this three step process, you will see your local access numbers on top of you’re my account page. All you need to do is dial your local access number before making any long distance calls. No need to dial any PIN and etc.

The advertised rates are available in most major cities in Canada:
We have launched this Toronto GTA and Vancouver; we will be extending out service areas in other major North American cities very soon.
You can also use our service by dialing a toll free number anywhere in Canada or the U.S.A - an additional 4.0 cents per minute will be charged.

We are proud Canadian Company and all our advertised rates are in Canadian currency.

Absolutely. Unlike other long distance companies we do not charge higher rates for business customers. You will get the same low rates for home or business. All you need to do is register your business phone numbers with us.

Absolutely, you can use our services from your cell phone. Our plan is great for cell phone use because you avoid paying the high long distance charges that most cell providers charge. You will still be charged your usual air time and roaming charges (if any) by your cell phone service provider.

Yes. By using our toll-free number, you may use it on a public payphone. An applicable surcharge will apply.

We charge in one-minute increments.

Yes we do. If you would like to use the service from outside your home, ask our sales representative by sending an email sales@buzzmax.ca

There are NO hidden charges like monthly fees, minimum call lengths, connection charges, etc.

Customer service is open from Monday to Saturday from 9:00 AM to 7:00 PM EST. Call 416-904-4422 or 1-866-500-1333.

Dial the Access number in your city or the toll-free number. The numbers are listed on you’re my account page once you signup and add funds.

  • Dial your long distance phone number with area codes.
  • For Canada, USA and Caribbean dial 1 + area code + phone number + #
  • For other international countries 011 + country code + phone number + #

Tip: Entering the # sign after you have entered your phone number helps you connect faster.

You will see your access numbers once you add funds to your account.

Simply sign it to your account and you can add funds to your account from your Papyal account, VISA, or MasterCard. Also, you can call our customer service and add funds over the phone using your VISA or MasterCard..

By clicking on Pinless access you activate your phone numbers so you can make long distance calls. You can register your home phone, cell phone and even your work phone number.

Let's say you make most of your calls from your home phone.

  • Click on Pinless access
  • Add your home phone number e.g.: 14169044422
  • Click Activate

That’s it, now you can start making your long distance calls from your home phone number.

You can set up to 20 numbers on you speed dial list. These are the numbers which you call most of the time. This can be done by logging into your account and choosing "Speed Dial". Once your speed dial numbers are set up you simply dial our access number and enter the speed dial position (1 to 20) plus the # key. That's it! No more dialing long numbers!

Let’s say your home number in Pakistan is 01192215002222,
Click on my account, and then speed dial.

  • Enter your Pakistan phone number e.g. 01192215002222
  • Enter a friendly name so you can remember e.g. my home number
  • Assign a speed dial key e.g. "1"

Now going forward, whenever you need to make long distance call to your home phone, just dial our access number and then just dial "1#". You will be connected to your home automatically.

Log in to your account and choose – Call History.
Just press the # key after you dial the number and your connection will be a lot faster.

Simply sign in to your account and add funds or call our customer service and have your Visa Card ready.

Yes absolutely. Our website is a secure website and we employ the latest encryption technology. We are an authorize merchant for VISA and Master Card. You can also use Paypal to pay.

We do NOT store your credit card information. We just process your credit card through one of the leading credit card processing company.

Sorry! At this time none of the payment option is available with us.

You can view your account balance and call details on our website. You will get an email receipt each time you charge your account.